FAQs

Which size should I use?

JuJu is available in two models and can be used by women of all ages.

Sizing are based on age, childbearing history and pelvic floor tone. 

Model	For
1	Women under 30 who HAVE NOT had children
2	Women under 30 who HAVE had children
2	Women over 30

My JuJu doesn't feel comfortable. Why would this be?

When inserted correctly your JuJu should not cause you any discomfort. Check if you have inserted your JuJu too high. Alternatively, if your JuJu is beside rather than beneath the cervix, the cup will cause immediate discomfort. If this occurs, remove the cup, rinse it and reinsert it. If the stem is causing any discomfort, please see information in Trimming the stem.

If discomfort persists, please seek the advice of your medical practitioner.

The stem of my cup seems to protrude. Why is this?

Some women find their cervix sits particularly low or may sit low during the earlier stages of their cycle. Your JuJu may also sit low if you have lost some pelvic floor tone. 

It's important to know that this is not uncommon and the stem has been designed so it can be trimmed if you find it too long. 

No part of the stem should be outside your vagina, as this will cause discomfort to your labia.

If the stem is too long, remove and clean your JuJu before using scissors to trim it. Only trim a small amount, approximately half a centimeter, at a time. Try wearing your JuJu again for an hour to see if it's more comfortable. If not, remove, clean and trim your JuJu again.

If you prefer, you can try turning your cup inside out and wearing it before trimming the stem to see if you find this more comfortable. Only try this method if and when you are comfortable removing your JuJu.

I am experiencing leaking or spotting. Why is this?

Most leaks are a result of inserting your JuJu too high into the vagina.

Alternately, you might not have a good seal around your JuJu. Use your vaginal muscles to clench and release your JuJu, to help it find the right position and form a seal. You can also pinch the base of your JuJu and try to adjust it with a few turns and swirl your finger around the outside of the cup to check if it has opened properly.

Ensure the holes are at the top of your JuJu are not clogged, as this may prevent a good seal. Blood left on the labia after insertion can be wiped with some tissue or rinsed with water to prevent spotting.

Spotting can also occur if blood is left in the vagina after your JuJu has been inserted. Once the cup has opened, swirl your finger around the cup to remove any excess blood left in the vagina.

If you have a Model 1 JuJu, you may need to replace it with a Model 2.

If you have a Model 2 JuJu, you may like to try pelvic floor exercises to strengthen the pelvic muscles which hold the cup in position.

Insert your JuJu at a 45 degree angle, pointing at the base of your spine. Do not insert JuJu straight up, as this is not the natural shape of the vaginal canal.

How often should I empty my JuJu?

JuJu must be emptied every 12 hours. We recommend that you empty your JuJu every 4 to 8 hours and every morning when you are first getting used to using your JuJu; however, the frequency for emptying will vary from women to women and depends on your flow throughout your cycle. JuJu holds three times the fluid as when compared to tampons and pads, so it can generaly be worn for twice as long as you would wear a tampon or pad for.

I suffer from heavy periods, can I still use JuJu?

Yes. As JuJu holds three times more fluid than tampons and pads, you will find that you will need to empty your JuJu less often than you would change a tampon or pad. In the initial stages, while you become familiar with JuJu and if you are concerned about leaking, try using a pad in conjunction with your JuJu until you have confidence in your cup and know how often you need to empty it.

What should I do if I have to empty my cup when I'm at work or elsewhere?

If you are removing your JuJu in a public restroom and you cannot get to a sink to rinse the cup, just wipe it clean with some tissue and reinsert it. You can also take a bottle of water into the cubical with you if you would prefer to rinse rather than wipe your cup.

I am a virgin. Can I still use JuJu?

If you are a virgin it is still safe to use JuJu; however you should be aware that the hymen may break when JuJu is inserted or removed. If you wish for your hymen to remain intact, no form of internal sanitary protections, including tampons, should be used.

What different kinds of folds are there for inserting my JuJu?

The most popular fold is the 'C' or 'U' fold however there are many folds you can experiment with. The following videos show some of the different menstrual cup folds:

Does JuJu come in any other colour?

At this point in time, JuJu is only available in a clear/semi-opaque colour. Until such time as we are able to gain an accurate understanding of the effects of the addition of dyes on our bodies, we have chosen to manufacture JuJu without any colour additives.

I'm very active - can I use JuJu when I do sport?

Yes. Since JuJu is worn internally and has no strings or wings like tampons and pads, it is perfectly suited to the active woman's lifestyle. JuJu also holds three times as much fluid as tampons or pads so only needs to be changed half as often as other disposable forms of feminine hygiene. JuJu can be worn when swimming, doing yoga, running or any other form of exercise.

If you have any concerns or experience any discomfort when using your JuJu, please seek the advice of your medical practitioner immediately.


SAFETY AND QUALITY: Is JuJu safe to use?  

Yes, JuJu is made from a medical grade silicone which carries independent biocompatibility and toxicity certificates of compliance. We do not add any additional colours or dyes to our menstrual cups and JuJu has been approved for sale the the Therapeutic Goods Administration (TGA) of Australia.

ALLERGIES: I have sensitive skin. Can I use JuJu? 

Yes. JuJu is made from a medical grade silicone. It does not contain any toxins, bleaches or BPAs. JuJu does not contain any dyes and is latex-free so it is suitable for woman with latex allergies.


TOXIC SHOCK SYNDROME: Can I get TSS from using JuJu?

TSS is a bacterial infection that has been linked to prolonged use of some high-absorbency tampons. It has not been been associated with the use of menstrual cups.

TSS symptoms include; a sudden high fever, sore throat, vomiting, diarrhea, dizziness, muscle aches, a sunburn-like rash, fainting and/or blackouts.

If you experience any of these symptoms you should remove your menstrual cup immediately and contact your doctor. Women who have previously experienced TSS should not use any form of internal sanitary protection such as JuJu.


INTRAUTERINE DEVICES: Can I use JuJu with an IUD?

We recommend you seek the advice of your medical practitioner/gynaecologist should you wish to use a menstrual cup in conjunction with your IUD. Should you choose to use JuJu in conjunction with you IUD, it is recommended you;

1. Wait 2 full cycles after the insertion of you IUD before using JuJu to give your IUD time to settle.

2. Place your JuJu low, near the vaginal opening, as the cervix and the IUD strings often sit lower during your period. You can also ask your doctor to trim the IUD strings if this is of concern to you.

3. Ensure you break the suction seal as per the removal instructions when removing your JuJu so as not to dislodge your IUD.


CONTRACEPTION & STDs: Can I use JuJu during sex?

No, you cannot wear your JuJu during sexual intercourse. JuJu is not a contraceptive and provides no protection against sexually transmitted diseases (STDs).


SHARING JuJu: Can I share JuJu?

We'd love you to spread the word about JuJu to your friends but please never share your own JuJu with anyone else. JuJu is intended for your personal use only.