In this section we cover;
When inserted correctly your JuJu should not cause you any discomfort. Check if you have inserted your JuJu too high. Alternatively, if your JuJu is beside rather than beneath the cervix, the cup will cause immediate discomfort. If this occurs, remove the cup, rinse it and reinsert it.
If your cup is sitting low and the stem is causing any discomfort, please see information in Trimming the stem.
In some cases people with a tilted uterus, pelvic organ prolapse or poor pelvic floor tone may find a menstrual cup too uncomfortable to wear.
If discomfort persists, please discontinue use of your menstrual cup and seek the advice of your medical practitioner.
If you have read the instructions in the user guide and are still having difficulties inserting your cup it may be worth trying a few different folds to find the one that works best for you.
Also try allowing you cup to open just inside the vaginal opening then gently sliding it up into position rather than opening it deep in the vaginal canal.
Some people find their cervix sits particularly low or may sit low during the earlier stages of their cycle. Your JuJu may also sit low if you have lost some pelvic floor tone.
It's important to know that this is not uncommon and the stem has been designed so it can be trimmed if you find it too long.
No part of the stem should be outside your vagina, as this will cause discomfort to your labia.
If the stem is too long, remove and clean your JuJu before using scissors to trim it. Only trim a small amount, approximately half a centimeter, at a time. Try wearing your JuJu again for an hour to see if it's more comfortable. If not, remove, clean and trim your JuJu again.
If you prefer, you can try turning your cup inside out and wearing it before trimming the stem to see if you find this more comfortable. Only try this method if and when you are comfortable removing your JuJu.
Most leaks are a result of not have a good seal around your JuJu. Use your vaginal muscles to clench and release your JuJu, to help it find the right position and form a seal. You can also pinch the base of your JuJu and try to adjust it with a few turns and swirl your finger around the outside of the cup to check if it has opened properly.
Ensure the holes are at the top of your JuJu are not clogged, as this may prevent a good seal. Blood left on the labia after insertion can be wiped with some tissue or rinsed with water to prevent spotting.
Spotting can also occur if blood is left in the vagina after your JuJu has been inserted. Once the cup has opened, swirl your finger around the cup to remove any excess blood left in the vagina.
If you have a Model 1 JuJu, you may need to replace it with a Model 2.
If you have a Model 2 JuJu, you may like to try pelvic floor exercises to strengthen the pelvic muscles which hold the cup in position.
Insert your JuJu at a 45 degree angle, pointing at the base of your spine. Do not insert JuJu straight up, as this is not the natural shape of the vaginal canal.
If you have read the instructions in the user guide and are still having difficulties removing your JuJu here's a few extra tips;
Many people find removal easier to do in the shower where possible as not only are you relaxed but also less worried about spilling the contents of the cup.
It is also worth trying a couple of different positions; legs slightly apart, one leg up or squatting, to find out which position works best for you. Some people also find sitting on the toilet with the tailbone tucked under (or forward and upward) helps shorten the vaginal canal and makes your cup easier to reach.
Positioning your JuJu lower, just inside the vaginal opening when inserting, rather than higher in the vaginal canal may make removal easier too. (See the 'insertion' section in this FAQ).
It is not uncommon for you cup to 'travel' and sit higher in the vaginal canal than where you originally placed it depending on the location of your cervix or other anatomical differences such as a retroverted uterus (aka a tilted or tipped uterus).
It is important to avoid pulling on the stem of the cup before the suction seal has been released as this will increase the suction seal.
If you are unable to reach the base of the cup with your index finger and thumb to release the seal because it is sitting particularly high, try the following tips;
If you have successfully removed and are comfortable with this removal technique, then keep using your menstrual cup.
If you successfully removed your cup but still found it difficult, you may wish to give your body a break from using your cup and return to using tampons or pads till the end of your cycle. You can then practice;inserting and removing your cup in the shower a couple of times a week when you don't have your period so you have the hang of it when your next cycle starts.
If you are unable to remove your cup after multiple attempts at different times through the day, please make an appointment with your GP or visit your local Emergency Department.
To ensure the cup forms a suction seal with vaginal wall rather than the cervix (this can happen if the cup is opened to high in the vaginal canal), allow the to open just inside the vaginal opening, with the stem still protruding, then gently slide it into position.
If you are removing your JuJu in a public toilet and you cannot get to a sink to rinse the cup, just wipe it clean with some tissue and reinsert it. You can also take a bottle of water into the cubical with you if you would prefer to rinse rather than wipe your cup.
JuJu must be emptied every 12 hours. We recommend that you empty your JuJu every 4 to 8 hours and every morning when you are first getting used to using your JuJu; however, the frequency for emptying will vary from person to person and depends on your flow throughout your cycle. JuJu holds three times the fluid as when compared to tampons and pads, so it can generaly be worn for twice as long as you would wear a tampon or pad for.
No, you do not need to remove your menstrual cup when you urinate or have bowel movement.
If your cup is causing any discomfort, please read the section on comfort.
JuJu Cleansing Wash has been specially formulated for use with your cup.
If you use a particularly oily or moistening soap, please be aware that this oil can cause a residual build-up on the cup, so you may wish to switch to a more cleansing, rather than moisturizsng, wash for your cup.
Highly fragranced soaps and washes may also irritate the skin of the vulvar or vagina so if you have sensitive skin it is best to err on the side of caution and use a mild soap. If you suffer from psoriasis we recommend you continue to use your prescribed soap or wash on your cup.
Always thoroughly rinse your cup after washing ensure there is no residue left on the cup.
No, at this point in time we do not have disposable wipes. Residue left on the cup after wiping can cause some people to experience skin sensitivity. Disposable wipes are often flushed and even so called ‘flushable’ wipes continue to be the cause of many plumbing and waterway issues. Individual packaging of these products also generates extra disposable waste.
We are keen to improving our product offering but will only do so if the product doesn’t put our customers’ health at risk and leave a negative impact on the environment.
For the most part, wiping out your cup with toilet paper or rinsing it with bottled water will suffice until your cup can be properly cleaned with running water in the shower or sink.
If you are camping or hiking for longer periods of time without access to running water we still recommend you clean your cup daily and use bottled water and a sterilising solution such as Milton between cycles.
Staining or discolouring on your cup is due to residual build-up and is completely normal. It does not indicate your cup needs to be replaced.
Your cup can be clean with some rubbing alcohol and a soft cloth to remove most of the stains.
The lifespan of your JuJu varies from person to person and depends on how you care for and clean your JuJu. With proper care your JuJu will last for many years.
Some people choose to replace their cup after a couple of years because they do discoulour over time however this is a personal choice as a discoloured cup is still safe to use and many people have been using the same cup for 10 years.
Here's a few tips on extending the lifespan of your JuJu;
Removal and General Use
Please follow the disposal instruction on the FAQ General Information page if you are replacing or throwing away your menstrual cup.