SHIPPING, DELIVERIES AND PAYMENTS
1. Payments Accepted
We offer the following payment options;
- MasterCard or Visa credit or debit card payments processed through the Shopify payment gateway on this website.
PayPal to pay using MasterCard or Visa or via EFT if you have linked your bank account to your PayPal account
- If you live in Australia, you can shop now and pay later with 4 equal instalments for your purchase using AfterPay.
Orders are dispatched from Perth, Subiaco, WA 6008. Orders are dispatched within 1-2 business days of receiving full payment. Parcels are dispatched every Monday, Wednesday and Friday, with the exception of Western Australian public holidays.
3. Shipping in Australia
Free shipping is available to customers within Australia for orders of AU$45 or more. Orders under $45 are charged at a flat shipping fee of $7.50.
Shipping within Australia is estimated to take 2-14 business days (shipping from Western Australia) and may be shipped with Australia Post or Aramax (formerly Fastway).
All parcels posted to Australian addresses will have a tracking ID that enables you to check your shipping status. You will be emailed this tracking ID once your item has been shipped.
The postal provider may safe-drop your parcel if they believe there is a safe location to leave the parcel. If the delivery person does not believe there is a safe place to leave your parcel, they will leave a collection card nominating a local post office or parcel collection point.
Please place 'Signature on delivery required' in your order comments if you require someone to sign on receipt of the parcel.
4. Shipping outside of Australia
Shipping from Australia to some countries has been suspended due to COVID-19. Prior to placing an order, please check the postal services to your country are operational on the Australia Post International Shipping Updates Page.
A detailed description of the contents and value is required by customs and is declared on the package. Freedom Products will not be held liable for the cost of any additional customs, duties or taxes on the arrival of your parcel. Please check with your local postal system and customs office if there are any additional fees payable on your goods prior to placing your order.
Parcels are shipped using the Standard postal service offered by Australia Post. Shipping rates are as follows;
||NZ & Oceania
||America, Europe, Canada, Ireland, UK
||Rest of World
|Up to 250g
Countries included in each zone are as follows;
New Zealand & Oceania (excluding Australia)
New Zealand, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Korea, Democratic People's Republic Of, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
America (North, Central & South) Europe, Canada, Ireland, UK
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State), Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, Mexico, United States
Rest of World
Countries, territories or islands not listed in the zones above.
5. Delivery to a business address
Please ensure you mark your business name on the parcel if you are having it delivered to a commercial address.
6. Discreet packaging
All packaging to destinations within Australia is discreet and does not have the contents of the package written on it nor does the shipping box contain any branding. If your parcel is being delivered to a country other than Australia, a declaration is required for customs purposes. By law, we are required to declare the contents of the package on this form.
7. Plastic-fee packaging
Our packaging is completely plastic-free and recyclable. We use cardboard boxes with paper tape or cardboard envelopes for smaller packages shipped within Australia. Orders shipped outside of Australia are shipped in a box within a plastic sleeve for the contents declaration.
Freedom Products endeavour to meet stated delivery dates however are not liable for any losses, costs, damages or expenses incurred by the customer or any third party, arising directly or indirectly out of failure to meet any estimated delivery date.
Freedom Products will not be held liable for postage costs associated with re-posting or redirecting mail as a result of an incorrect shipping address being entered when an order is placed.
9. Stock Availability
Should items not be in stock at the time the order is placed, Freedom Products will contact you to advise you of the situation. You will be entitled to cancel the order and receive a full refund or hold over your order until the item is in stock.
Questions about the Shipping Policy should be emailed to firstname.lastname@example.org.