In this section we cover;
We offer three easy ways to pay;
MasterCard or Visa payments through eWay.
You can use PayPal to pay using MasterCard or Visa or via EFT if you have linked your bank account to your PayPal account.
If you live in Australia, you can shop now and pay later with 4 equal instalments for your purchase using AfterPay.
Orders are dispatched within within 1-2 business days of receiving full payment.
Parcels are shipped from Subiaco, WA 6008 every Monday, Wednesday and Friday, with the exception of Western Australian public holidays.
Shipping in Australia
Free shipping is available to customers within Australia for orders valued above AU$45.
Free shipping is not offered in conjunction with any other offer or promotion code.
All Australian orders under $49.95 are set at a flat shipping rate of $7.20.
Shipping within Australia is estimated to take 2-14 business days and may be shipped with Australia Post or Fastway.
All parcels posted to Australian addresses will have a tracking ID that enables you to check your shipping status. You will be emailed this tracking ID once your item has been shipped.
The postal provider may safe drop your parcel if they believe there is a safe location to leave the parcel. If the delivery person does not believe there is a safe place to leave your parcel, they will leave a collection card nominating a local post office where your parcel will be available for collection.
Please place 'Signature on delivery required' in your order comments if you require someone to sign on receipt of the parcel.
Shipping outside of Australia
Products are shipped to most countries using Australia Post. Shipping rates are and calculated at checkout or you can use the Australia Post postage calculator http://auspost.com.au/apps/postage-calculator.html to estimate postal charges.
A detailed description of the contents and value is required by customs when packages are sent overseas. This will be declared on the package.
Freedom Products will not be held liable for the cost of any additional customs, duties or taxes on the arrival of your parcel. Please check with your local postal system if any of these will be payable on your goods prior to placing your order.
We cannot ship to some countries due to legal restrictions.
Delivery to a business address
Please ensure you mark your business name on the parcel if you are having it delivered to a commercial address.
All packaging to destinations within Australia is discreet so you can have it delivered to your workplace or share accommodation.
If your parcel is being delivered to a country other than Australia, a declaration is required for customs purposes. By law, we are required to declare the contents of the package on this form
Freedom Products endeavour to meet stated delivery dates however are not liable for any losses, costs, damages or expenses incurred by the customer or any third party, arising directly or indirectly out of failure to meet any estimated delivery date.
Should items not be in stock at the time the order is placed, or in the event that Freedom Products is unable to deliver the items within the specified timeframe, Freedom Products will contact the customer to advise them of the situation and the customer will be entitled to cancel the order and receive a full refund or agree to a later delivery date.
Returns and Exchanges
Please choose personal care products carefully as all sales are final. Menstrual cups, cloth pads and underwear may not be returned, refunded or exchanged due to purchase error, change of mind or if the incorrect size has been selected.
These products may have come into contact with bodily fluids once sold and as such may be contaminated with pathogens and may pose a potential hygiene risk. Personal care products cannot be exchanged or returned regardless of the claim that they may not have been used.
Warranties and Guarantees
Freedom Products do not provide a guarantee menstrual cups will be suitable for every person. Please read the additional information on suitability of a menstrual cup.
Freedom Products does warrant the goods will correspond to the description given by Freedom Products at the time of delivery and guarantees all items against faulty workmanship for a period of 14 days from the date of delivery. As such, you are entitled to a replacement if the goods you have received have a manufacturing defect.
Please email us with a photograph of the defect within 14 days of receipt of the product. If the defect is deemed to be a manufacture issue, you will be asked to send photographic proof the product has been destroyed (cut into pieces) so that it may not be used, and we will send you a like for like replacement.
Defects do not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Should the damaged be found to be due to the customers’ fault, the customer will be liable for rectifying the cost of the damage.
Please use our online email form to get in contact with us.