Menstrual Cup FAQs

The JuJu Cup is made in Australia from 100% medical grade silicone. Medical-grade silicone is hypoallergenic and safe for use in the human body.

Silicone is made from mineral sands and the silicone and pigments used in the manufacture of JuJu Cups are vegan; they do not contain any parts or by-products of animals or insects.

Menstrual cups are generally considered safe to use if you follow good hand hygiene practices, do not leave your cup in for any longer than 8 hours and follow themenstrual cup user guide. Please also read our article onmenstrual cup safetyfor more information about the safety precautions you should take when using a menstrual cup.

The silicone used in JuJu Menstrual Cup has been independently tested for biosafety and carries biocompatibility and toxicity certificates of compliance. JuJu cups are manufactured in Australia in a cleanroom environment and in accordance with the International Organisation for Standardisation standards for Medical Device manufacture (ISO 13485:2016).

Menstrual cups are hygienic, however maintaining good hygiene practices is important when using any internal sanitary product.

Always thoroughly wash your hands every time you insert or remove your cup and follow the menstrual cup cleaning guide.

Your JuJu Cup is intended for personal use only and should never be shared with another individual. Sharing a cup can result in the transmission of STDs. Ensure you read usage guide prior to using your cup.

JuJu Cup can be used by most teenagers, adult women and transgender men.

There may be some additional considerations for teens using a menstrual cup.

Some anatomical differences or conditions such as vaginismus, pelvic organ prolapse, a retroverted uterus or poor pelvic floor tone, may make it too difficult for some people to use a menstrual cup. If you have any concerns and question regarding the suitability and safety of a menstrual cup in your particular situation, you are advised to seek the advice of a qualified health care professional.

Some people also find one particular brand of cup may work better for them than another.

Menstrual cups work for most people, but unfortunately, we can't guarantee a cup will work for every person. This is due to the nature of anatomical variances, particularly the differences in vagina shape and size. Some people can use almost any cup with ease whilst others may find that one particular type, size or brand of menstrual cup doesn’t work for them, but will find success with another.

Among the cup community, finding the perfect cup which is just right for you is referred to as "finding your goldilocks cup" and knowing your anatomy can help you determine if a menstrual cup will be suitable for you. Anatomical variances to consider include:

Prolapse

Pelvic floor tone or strength

Tilted, retroverted or retroflexed uterus

Cervical position

Clubbed thumbs (which may make it more difficult to remove a menstrual cup)

Refer to our guide to selecting a menstrual cup for other factors you may wish to consider when choosing a menstrual cup. If you have any gynecological concerns, we recommend you seek the advice of your medical practitioner prior to using a JuJu cup to see if it is suitable for you.

We are unable to offer refunds or exchanges due to purchase error, change of mind or if the incorrect menstrual cup size has been chosen. Please see our Returns and Exchanges Policy for more information.

If you are looking to use the JuJu cup in conjunction with an IUD such as Mirena, you should consult a medical professional for proper guidance. There are specific directions which may need to be followed if a menstrual cup is to be used in conjunction with an IUD.Read more on menstrual cups and IUDs.

Yes. JuJu is made from a medical grade silicone. It does not contain any toxins, bleaches or BPAs. JuJu does not contain any latex-free so it is suitable for people with latex allergies. The clear menstrual cup is free from colour pigments and is a suitable choice if you are looking for a 100% medical grade silicone cup with no additives.

Yes. As JuJu holds three times more fluid than tampons and pads, you will find that you will need to empty your JuJu less often than you would change a tampon or pad. In the initial stages, while you become familiar with JuJu and if you are concerned about leaking, try using a pad in conjunction with your JuJu until you have confidence in your cup and know how often you need to empty it. As a guide, you can generally wear your menstrual cup for twice as long as you would wear a tampon or pad.

Yes, a menstrual cup can be worn by teens and virgins, but bear in mind it may take a little longer to get used to using.

We answer many frequently asked questions in our article on Adolescents and Menstrual Cups and you may also find the article on Using a Menstrual Cup if you’re a Virgin helpful.

JuJu menstrual cup is not suitable for use postpartum bleeding following childbirth, following a miscarriage or termination or during labour.

The use of internal sanitary products including menstrual cups, tampons and sponges increases the risk of infection and may prevent wounds from healing.

Disposable pads are recommended for the first few days following childbirth when vaginal bleeding (lochia) is heavy. In the weeks following birth reusable cloth pads can be worn.

The JuJu Cup should only be used once your normal menstrual cycle returns and following your final check up with your Obstetrician, Gynecologist or GP which is usually performed around 6 weeks after giving birth

If you already have a menstrual cup, check to see if the size you have is still a good fit for you. Many people are still able to use the smaller Model 1 post birth however most people find they need to size up to a Model 2 once they have had a baby. Some women also find they may need to switch to a Model 4 if they have lost some pelvic floor tone or their cervix sits lower after becoming.

JuJu Menstrual Cup is a sanitary product intended for the purpose of menstruation only. The JuJu Cup should not be worn during sexual intercourse.

Wearing a reusable menstrual cup during sex may cause injury to yourself or your partner. The menstrual cup may also be forced higher into the vaginal canal or cause it to get stuck to the cervix which will make removal difficult.

Your menstrual cup should not be worn for the purpose contraception/birth control and will not protect you against sexually transmitted diseases (STDs) or pregnancy.

There are many different menstrual cups on the market, and there are a number of things you should take into consideration when finding the right menstrual cup for your body. Refer to our article aboutthe seven things to consider when buying a menstrual cup.

Shop on our secure online store and have your product delivered anywhere in Australia and to most countries overseas.

We accept VISA, MasterCard, PayPal or you can split up your payment into 4 equal payments using AfterPay if you live in Australia.

Alternately, JuJu products can be purchased from a JuJu online reseller or a physical store.

Yes. Since JuJu is worn internally and has no strings, like a tampon or wings, like pad, it is perfectly suited to the active woman's lifestyle. JuJu also holds three times as much fluid as tampons or pads so only needs to be changed half as often as other disposable forms of feminine hygiene. JuJu can be worn when swimming, doing yoga, running or any other form of exercise.

As cups are reusable you only need one menstrual cup.

Menstrual cups are washed and reinserted during your period and disinfected at the end of each cycle, then stored, ready to be used for your next period.

Some people do choose to have multiple cups; this may be for the one of following reasons;

they prefer to wash and air dry one cup whilst using the otherto leave in a couple of different locations (such as at work or in a school bag or handbag) to ensure they're not caught off-guard without their cupsome people find one particular size or shape of cup works better for them than another at different stages throughout their cycle.

The JuJu cup is available in 4 sizes.

As a general rule of thumb, we recommend;

Model 1 if you are under 30 and have not given birth

Model 2 if you are over 30 or have given birth (regardless of age)

Model 3 if you have a high cervix or long vaginal canal

Model 4 if you have a low cervix or short vaginal canal

You may like to try the menstrual cup quiz below to find a model which may suit you.
Please bear in mind, anatomies vary from person to person so this general size guide might not be suitable for you. Please refer to theJuJu Cup Sizes pagefor more detailed information on cup sizing and selecting a size to suit your anatomy.

In Australia, the sale of medical devices, including menstrual cups, is monitored by the Therapeutic Goods Administration (TGA). The TGA is a government agency which safeguards public health and safety.

The JuJu menstrual cup was listed on the Australian Registered Therapeutic Goods list in 2011 (ARTG No. 180153). JuJu menstrual cup is also a FDA listed medical device in the USA (Est. No. 3013920287) however registration of menstrual cups is no longer required in either of these countries and in May 2020, the TGA cancelled all menstrual cup ARTG listings as they have deemed menstrual cups to be low risk devices which are classified as exempt goods. Although menstrual cups are no longer required to be listed on the ARTG, Sponsors and manufacturers must still meet the requirements for menstrual cup products set out under Therapeutic Goods Order No.99 - Standards for Menstrual Cups in order for their products to be legally supplied in Australia.

The silicone used in JuJu Menstrual Cup has been independently tested for biosafety and carries biocompatibility and toxicity certificates of compliance. JuJu Cups are manufactured in a cleanroom environment to ISO 13485 standards which govern the manufacture of medical devices.

The newer style JuJu Cups have a thicker stem with nodes, which can be used as trim points. It also has a more pronounce butterfly grip pattern at the base of the cup than the original model. Choose this cup if you are new to using cups or if you know you have a high or low cervix. This style is available in a Model 1, 2, 3 and 4.

The original JuJu Cup has a thinner triangular shaped stem and a smoother finish on the base of the cup. Choose this cup if you are an experienced cup user and are comfortable with the removal of your menstrual cup. This style is only available in a Model 2.

We are not able to send free samples.

Unlike tampons and disposable pads, menstrual cups and cloth pads are reusable products that last for many years and the manufacturing cost of these products is considerably more than that of disposables. The lifespan and production cost of making reusable sanitary products makes it prohibitive to send out free samples.