JuJu Heat Pack



JuJu Heat Packs provide natural, fast, effective, relief from aches, pains and sprains. They can be used hot or cold and are the perfect size for placing on your belly or lower back to relieve period cramps and PMS.

JuJu Hot or Cold Pack covers are washable and removable and made from natural, 100% cotton. Cotton remains cool if being used as a cold pack and doesn't sweat like corduroy when heated. The cover has a nylon zipper, which is safe to use in the microwave and allows for the filling to be removed so the cover can be washed. This also helps to extend the life of your heat pack by allowing you to replace the filling as required.

We tested many filling and lupin is the filling of choice for JuJu Heat Packs. The lupin used in JuJu Heats Packs is grown here, in Western Australia, sized and thoroughly cleaned. Lupin is a drought-tolerant legume that is also;

  • superior at retaining heat when compared with other fillings such as wheat
  • odour-free and doesn't “sweat" like many other grains when heated
  • denser than wheat
  • sourced locally
  • sustainably grown (GMO-free, chemical-free and HACCP-certified)

Packs can also be purchased without the filling as a cover only and filled with a grain or legume or your choice. This is recommended for international orders, shipping outside of Australia, due to the weight of the heat packs.



Use as a heat pack to increase blood flow and provide soothing relief from cramps, aching or stiff muscle and joints or to provide relief from tension and stress.


Place your heat pack on a clean plate and heat in the microwave. Heat for 1 1/2 minutes then for 30-second increments thereafter until at a temperature you tolerate well. 


  • Heating times vary depending on the wattage of the microwave
  • Always test heat before applying a heat pack to others and be mindful that individuals may experience different sensitivity to heat; particularly the young and elderly
  • Do leave heat pack unattended whilst heating
  • Do not overheat; overheating will not ensure heat lasts longer and may cause a fire, burn the skin or cause nerve sensitivity
  • Do not use as a bed warmer
  • Do not reheat or store until completely cool



Use as a cold pack to decrease blood flow and reduce inflammation and swelling of the affected area.


Store in the freezer and use as part of the RICER technique (rest, ice, compression, elevation & referral).



Essential oils can be easily added to unscented heat packs to create a scented aromatherapy pack. Try eucalyptus to relieve muscle and joint pain, relaxing lavender to soothe stress, headaches and insomnia or uplifting sweet orange as an immune and mood booster.

To create an aromatherapy heat pack;

    • heat your pack in the microwave as per the instructions below
    • unzip the heat pack and create a well in the centre of the filling
    • add a few drops of your favourite essential oils
    • zip up your heat pack and apply

    Repeat when the fragrance has worn off. If using essential oils in your heat pack, you may need to replace the filling more frequently to prevent the oils from becoming rancid over time.


    Spot clean cover with a damp cloth or remove filling and hand wash cover in mild detergent and warm water. Allow the cover to completely dry before refilling and heating. Replace filling if the filling is discoloured, charred or smells.






    Filled: 750g, Unfilled (cover only): 30g



    Lupin contains allergens that may trigger allergic reactions in some people with nut or peanut allergies. Unfilled heat pack covers can be purchased and filled your choice of filling such as wheat, barley, rice or cherry pits.


    International Orders

    For orders outside of Australia, it is recommended unfilled covers are purchased and filled with your choice of filling due to the weight of heat packs and potential customs restrictions with the import of legumes/grains. JuJu Heat Packs can be filled with your choice of filling. 



    JuJu Heat Packs are packed using a recyclable cardboard belly band. 

    Plastic Free PackagingRecyclable Packaging


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    Payments & Deliveries


    1. Payments Accepted

    We offer the following payment options;

    • MasterCard or Visa credit or debit card payments processed through the Shopify payment gateway on this website.
    • PayPal to pay using MasterCard or Visa or via EFT if you have linked your bank account to your PayPal account
    • If you live in Australia, you can shop now and pay later with 4 equal instalments for your purchase using AfterPay.

    2. Dispatch

    Orders are dispatched from Perth, Subiaco, WA 6008. Orders are dispatched within 1-2 business days of receiving full payment. Parcels are dispatched every Monday, Wednesday and Friday, with the exception of Western Australian public holidays. 

    3. Shipping in Australia

    Free shipping is available to customers within Australia for orders of AU$45 or more. Orders under $45 are charged at a flat shipping fee of $7.50.

    Shipping within Australia is estimated to take 2-14 business days (shipping from Western Australia) and may be shipped with Australia Post or Aramax (formerly Fastway).

    All parcels posted to Australian addresses will have a tracking ID that enables you to check your shipping status. You will be emailed this tracking ID once your item has been shipped.

    The postal provider may safe-drop your parcel if they believe there is a safe location to leave the parcel. If the delivery person does not believe there is a safe place to leave your parcel, they will leave a collection card nominating a local post office or parcel collection point.

    Please place 'Signature on delivery required' in your order comments if you require someone to sign on receipt of the parcel.

    4. Shipping outside of Australia

    COVID-19 Update

    Shipping from Australia to some countries has been suspended due to COVID-19. Prior to placing an order, please check the postal services to your country are operational on the Australia Post International Shipping Updates Page.

    A detailed description of the contents and value is required by customs and is declared on the package. Freedom Products will not be held liable for the cost of any additional customs, duties or taxes on the arrival of your parcel. Please check with your local postal system and customs office if there are any additional fees payable on your goods prior to placing your order.

    Parcels are shipped using the Standard postal service offered by Australia Post. Shipping rates are as follows;

    Parcel Weight
    NZ & Oceania Asia America, Europe, Canada, Ireland, UK Rest of World
    Up to 250g $10.20 $19.00 $18.50 $31.80
    250g–500g $18.20 $22.00 $24.00 $34.80
    500g–1kg $24.00 $33.70 $36.90 $51.35
    1kg–1.5kg $29.80 $45.40 $49.80 $67.90
    1.5kg–2kg $35.60 $57.10 $62.70 $84.45
    2kg–3kg $42.30 $65.80 $72.80 $101.85
    3kg–5kg $55.70 $83.20 $82.80 $118.45
    5kg–10kg $89.20 $126.70 $112.80 $143.95
    10kg–15kg $122.70 $170.20 $137.80 $169.45
    15kg–20kg $156.20 $231.70 $162.80 $190.95

    Countries included in each zone are as follows;

    New Zealand & Oceania (excluding Australia)

    New Zealand, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna


    Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Korea, Democratic People's Republic Of, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

    America (North, Central & South) Europe, Canada, Ireland, UK

    Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State), Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, Mexico, United States

    Rest of World

    Countries, territories or islands not listed in the zones above.


    5. Delivery to a business address

    Please ensure you mark your business name on the parcel if you are having it delivered to a commercial address.

    6. Discreet packaging

    All packaging to destinations within Australia is discreet and does not have the contents of the package written on it nor does the shipping box contain any branding. If your parcel is being delivered to a country other than Australia, a declaration is required for customs purposes. By law, we are required to declare the contents of the package on this form.

    7. Plastic-fee packaging

    Our packaging is completely plastic-free and recyclable. We use cardboard boxes with paper tape or cardboard envelopes for smaller packages shipped within Australia. Orders shipped outside of Australia are shipped in a box within a plastic sleeve for the contents declaration.

    8. Liability

    Freedom Products endeavour to meet stated delivery dates however are not liable for any losses, costs, damages or expenses incurred by the customer or any third party, arising directly or indirectly out of failure to meet any estimated delivery date.  

    Freedom Products will not be held liable for postage costs associated with re-posting or redirecting mail as a result of an incorrect shipping address being entered when an order is placed. 

    9. Stock Availability

    Should items not be in stock at the time the order is placed, Freedom Products will contact you to advise you of the situation. You will be entitled to cancel the order and receive a full refund or hold over your order until the item is in stock.


    Questions about the Shipping Policy should be emailed to

    Returns & Exchanges


    We understand that sometimes you may wish to return a product you have purchased from Freedom Products. To assist you, we have set out the Freedom Products Refund and Returns Policy highlighting key points that you should know.

    1. Change of mind

    Please choose carefully as exchanges or refunds are not provided where you have changed your mind, made a purchasing error or where you have purchased the wrong size product or found the same product at a cheaper price.

    Before purchasing our products, it is important that you familiarise yourself with the measurement guidelines and technical specifications for each product, which are available on our website,

    2. Refunds or exchanges

    As you are purchasing hygiene products, Freedom Products are unable to offer a refund or exchange on such purchases. Returned hygiene products can not be resold, regardless of the claim they have not been used, as we uphold string hygiene, health and safety standards to protect our customers and warehouse staff.  

    If the item does not meet the Australian Consumer Guarantees as outlined below, you are entitled to a refund or exchange.

    3. Consumer Guarantees

    As a consumer you are entitled to the benefit of consumer guarantees in respect to any product purchased from Freedom Products. Under the Australian Consumer Law, if any product has a major failure, you are entitled to a replacement or refund.

    Where a failure does not amount to a major failure, Freedom Products is entitled to choose between providing you with a replacement or other suitable remedy.

    Freedom Products may not provide you with a refund or exchange where:

    • the products are damaged through misuse, accident or abnormal use;
    • product parts are missing through no fault of Freedom Products;
    • the products have been used;
    • the products contain minor imperfections or superficial blemishes or contain minor variations in dimension, colour, size or finish;
    • there is damage to external or product packaging only; or
    • the Australian Consumer Law does not apply.

    Freedom Products do not provide a guarantee menstrual cups, cloth pads or period underwear will be suitable for every person due to anatomical differences and variances in menstrual flow from person to person.

    4. Damaged or faulty products

    We take care to pack your products carefully so that they won't get damaged in transit. This does not rule out the possibility of damage or loss as a result of transporting the products.  Although every effort is taken by our delivery service providers to handle the products with care, Freedom Products is not liable for lost, stolen or damaged products during delivery.

    If the products do not arrive, Freedom Products, may, at its absolute discretion, provide you with replacement products or a fund of the full purchase price, provided you can supply Freedom Products with proof that the products were not delivered by our delivery service provider.

    If products are faulty, are defective or have been damaged during delivery, please send a photo or video that clearly illustrates the problem to within 24 hours of receiving your delivery. You may be required to return the item to Freedom Products.

    5. Returns

    When returning damaged, faulty or defective products to Freedom Products, you must:

    • provide us with your proof or purchase;
    • return them in the condition received by you with all original packaging; and
    • comply with any other direction given by Freedom Products in relation to returning the damaged, faulty or defective products.

    It is your responsibility to ensure that returned products are returned safely and within a reasonable period of time. Any costs incurred by you in returning the products will be borne by you. We accept no responsibility for products lost in transit and recommend using a tracked shipped method such as registered post.

    If Freedom Products cannot be satisfied that you purchased the products from us then, Freedom Products will not accept your products for return.

    6. Refunds

    Once your returned products are received and inspected, Freedom Products will send you an email to notify you that we have received your returned products. We will also notify you of the approval or rejection of your refund.

    Where there is no fault found or where we determine the products were damaged through misuse, accident or abnormal use, the products will be destroyed for hygiene and health and safety reasons and you will not be entitled to a refund.

    Where there is a major fault found, you will be offered replacement products or a refund. Where a failure does not amount to a major failure, Freedom Products will be entitled to choose between providing you with replacement products or a refund.

    When a refund is granted, we will refund the original purchase price via the previous method of payment indicated on the receipt. A refund will be processed within 7 business days of Freedom Products approving your refund. If the item was returned to Freedom Products, you will also be entitled to a refund of the shipping costs for returning the item.

    Where the product was returned because of a failure to comply with a consumer guarantee, Freedom Products will also pay the reasonable cost you incurred to return the damaged, faulty or defective products to us.

    7. Gifts

    If you wish to exchange a gifted product, Freedom Products may, at its absolute discretion, accept or reject your request for an exchange. Freedom Products will not consider accepting a request for an exchange unless you have a gift receipt as your proof of purchase, and the product is unused and in its original packaging. Refunds are not available for gift returns.

    8. Privacy

    Freedom Products is committed to protecting your privacy. You may be asked to provide present photo identification when returning products so that we can record your name, address and other identification details. Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance with Freedom Products’ Privacy Policy (available at


    Questions about the Refunds Policy should be emailed to